Hello! I'm Angie
Business professional with a background in information systems, sales, process improvements, and diverse business experiences. I excel in business transformation, change management, and finding improvement opportunities for businesses of all sizes.
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Please explore this online portfolio and contact me for job opportunities, questions, or reference requests.
Angie Granado
BUSINESS ANALYST
& PROCESS OPTIMIZATION
Phone:
713-385-3238
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Email:
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City:
Houston, Texas 77007
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Experience Highlights:
30 Years in Management, Scheduling, Coordination & More
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EXPERIENCE
2014-Present
Manager, Sales & Marketing Systems
CYRUSONE
2004 - Present
During my tenure, this enterprise data center company grew from one data center to more than 40 enterprise-class facilities across three continents, becoming the enterprise data center for some of the world’s largest companies.
CYRUSONE
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Managed change strategy projects for multiple departments (including Finance, Internal Audit, Sales, Marketing, Operations, Implementations, and others)
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Led Customer Portal and Salesforce system integration, streamlining customer ordering process that resulted in a 100% adoption of Salesforce by Sales & Implementation teams
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Automated the order-to-cash process by scoping departmental requirements
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Engaged cross-functional teams to fully understand and manage business requirements, automation needs, reporting, and controls needed to improve processes and efficiencies
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Integrated four acquisitions domestically and internationally into sales and marketing processes and systems
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Supplied data and reports for Executive teams, reporting on forecasted and booked revenue, pending and completed installation, and other activity-related metrics
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Designed and executed Data Integrity project that cleansed over 300,000 records to improve data accuracy
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Interviewed, hired, led, managed, and developed SalesForce Administrator Team
2014-2016
Business Process Engineer
CYRUSONE
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Founding member of new department to address cross-functional process, system and people issues throughout the company by incorporating process changes, new system deployments and other improvements
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Responsible for deployment of an Implementation Management System utilizing SalesForce functionality, resulting in automation of Implementation process which increased the efficiency of the project management of customer installs, created reporting and standardized the process. Eliminated outdated system and saved company $187,000 in renewal fees
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Implemented Steelbrick platform resulting in standardization and automation of Sales Order process. This automation included standardization of product descriptions, pricing work flows and Sales Document processing
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Deployed Spring CM/Contract Management tool to serve as repository and reporting mechanism for legal team
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Key member of Product Development Committee responsible for understanding cost of product delivery, clear definition of product deliverables, scoping process for product, value add to customer, identifying process to deploy product and billing method
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Utilized internal knowledge and relationships to develop process improvement strategy
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Completed business analysis of internal systems and processes to identify areas of improvement
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Strong Project Management skills resulted in successful completion of projects for multiple departments that eliminated over 150 pain points
2007-2014
Senior Account Manager
CYRUS ONE
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Responsible for supporting/implementing customers post sales working with Operations and other internal resources to assure customer satisfaction. Some examples include development of service utilization reporting standardization, preparation for customer audits and resolution to billing issues
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Met or exceeded quota expectations annually resulting in award of annual Sales Performance Trip each year. Customer centric focus resulted in account increased spend and renewals
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Managed growth and retention of accounts through partnership with accounts to meet their business requirements, account corporate strategies and issue resolution
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Responsible for Account base that was primarily Fortune 500 Companies
2004-2007
Sales Administration
CYRUS ONE
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Development of sales reporting process to minimize time sales team was spending of forecast reporting
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Created Customer Support Guide to appropriately set expectations for customers and CyrusOne internal teams
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Subject Matter Expert for Sales and Customer Billing requirements for two separate accounting system integration projects. Responsible for explaining products, method of billing and other sales/billing related requirements to ensure smooth billing transition
2004
Technical Sales
RAFTE & COMPANY
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Responsible for coordinating sold training sessions with Trainer and Customer
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Responsible for Customer Revenue growth and retention
2001 - 2004
Sales Administration
SPRINT ENTERPRISE NETWORK SERVICES
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Sales Team Support
- Management Reports for sales forecasting and sales activities
- Meeting Presentations
- Development of prospect and customer Requests for Proposals
- Account Data updates
- Internal and Customer Meeting Coordination -
Responsible for providing Sales Management with reporting related to forecast and sales team commissions
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Sales and Marketing Event Coordination
- Site Selection
- Meeting space and food contract negotiations
- Purchasing of event swag
- Coordination of invitation lists and RSVPs
- Event follow up such as thank you letters
2000
Executive Administration
CLEARDATA COMMUNICATIONS
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Created company Job Descriptions for all employees in the Engineering Division with Director feedback resulting in better understanding of roles and responsibilities
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Developed and implemented standard office supply list/process resulting in more cost control of supplies
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Arranged complex and detailed travel plans and activities
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Responsible for weekly reporting to facilitate communications between various departments resulting in more awareness of challenges and successes that could impact Engineering department success
1999 - 2000
Regional Manager of Administration - West Coast
PARANET/SPRINT ENTERPRISE NETWORK SOLUTIONS
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Management of Administrative Administrators responsible for 10 offices throughout the Western Region
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Responsible for management of office space requirements for the West Coast offices
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Human Resources responsibilities including, but not limited to; interviewing, hiring New Hire orientation, counseling, reviews, terminations and exit interviews
1995 - 1999
Branch Administrator
PARANET/SPRINT ENTERPRISE NETWORK SOLUTIONS
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Responsible for Profit and Loss Analysis for Branch Management
Expense Management, Project Contract Management, Customer Communication Management and Branch Director -
Maintain client database for Management review. Availability of account contracts, accounts receivables and accounts payable data provided immediate access to Branch health
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Created, designed, developed, managed and facilitated Technical Recruiting team in Louisiana
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Created mentor program, “The Welcome Wagon” for new hires in Louisiana. Adopted company wide
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Co-Authored training manual for Computron, the accounting system
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Participated in development of Administrative Boot Camp for the company
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Facilitate and coordination of monthly meetings and other various company functions
1994 - 1995
Reception
1991 - 1994
Service Coordinator
PARANET/SPRINT ENTERPRISE NETWORK SOLUTIONS
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Responsible for answering phones and directing to the appropriate party
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Responsible for Management of office to include office supplies, coffee/water services and meeting room scheduling
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Responsible for coordination of mass US Mailings
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Coordination and support of Employee events such as annual Employee Beach Party
1990 - 1991
Assistant Manager
JENNY CRAIG
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Provide customer service to members of Jenny Craig program to improve their experience in the program
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Counseled clients regarding diet and fitness in support of their weight loss goals
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Responsible for training employees on company Hardware and Software
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Management of employee schedules and tracking employee attendance
TEXAS STATE OPTICAL
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Responsible for Managing Memorial City Mall office
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Responsible for filing insurance documents
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Responsible for employee schedules, training and quota tracking
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Responsible for purchasing eyewear inventory for Memorial City Mall location
SKILLS
Six Sigma Designation
Green Belt
WHAT IS A GREEN BELT?
Six Sigma (6σ) is a set of techniques and tools for process improvement. Green belts are skilled team players and their aim is to improve process quality. They help to bridge the gap between the Six Sigma theory and real-world application. Six Sigma Green Belt candidates play a vital role in improving the process, data inspection or Project Management.
Data-Inspired Guidance
Reporting, Management, Implementation
SALESFORCE
Keen understanding of Salesforce, with highly successful results in previous implementations to provide accurate and actionable data to C-Suite Executives.
Analytics & Solutions
For Business Direction, Efficiency, Workflow
BUSINESS ANALYST
Strong Business Analytical skills utilized in successfully identifying business needs and developing agreeable solutions.
Implementing Change
Software Transitions, Integrations
CHANGE MANAGEMENT
Led teams responsible for software transitions and integrations related to streamlining data and processing.
CERTIFICATIONS & VOLUNTEERISM
Flags For Fallen Vets
TECHNOLOGY PLATFORMS
SalesForce & Steelbrick/Salesforce CPQ
Spring CM Platform
Xactly
DocuSign
Marketing Cloud
Full Office Suite
EXPERTISE
DIVERSE BACKGROUND
Business professional with a background in administration, sales, information systems, process improvements and diverse business experiences.
COMMUNICATION
Excellent interpersonal communication skills at all levels. Team player with exceptional project management, organizational and multi-tasking capacity.
CROSS-FUNCTIONAL
Thrives in environments where cross-functional activities with diverse work groups are devoted to challenging projects.